delivery policy

 

Delivery Service

We offer a reliable and affordable delivery service to every region in Australia with the convenience of delivery to your door. Our delivery charges are known upfront without any hidden costs. The full delivery charge is shown when you place your order.

Our delivery service is only within Australia. A street address is required for the delivery as a PO Box is not acceptable as your delivery address.

We do not delivery to international addresses.

All customer orders are despatched from either Inverleigh or Geelong, Victoria and delivered by Australia Post or Big Post.

Delivery Charges

high eight provides a FLAT RATE delivery fee per consignment

  • Standard Parcels AUD $9.95 (incl. GST)
  • Medium Parcels AUD $19.95 (incl. GST)
  • Oversized Parcels AUD $49.95 (incl. GST)
  • Bulky Parcels¬† AUD $99.95 (incl. GST)

 

 Free Local Pick Up Available:

Click & Collect

Our customers have the choice to walk in and collect parcels or our new drive by service.
Details are listed below for your convenience.

  • The option to collect your order must be made upon check out.
    Please make sure complete contact details are filled in to enable us to contact you.
  • Allow up to 2 business days for email notification of when your order will be ready for collection.
  • Collection of your order is from our store at 8 High Street Inverleigh.
  • Due to COVID-19 our trading hours have reduced. Our Trading Hours are now:
    • Thursday 11am- 3pm
    • Friday 11am- 3pm
    • Saturday 11am- 3pm
    • Sunday 11am- 3pm
  • Alternative out of hours collection times can be made for parcel pick up at the store. Please call or email the store to arrange an out of hours collection.
  • To collect your order, please ensure to bring your sales order invoice and ID to the store.

Drive & Collect

  • We at high eight are also offering contactless Drive & Collect.
  • You can now choose this option when we notify you of your parcel pick up. You can opt in for a convenient pick up day and time to collect your parcel. Please ensure to check our trading hours.
  • On arrival to the store, please park in the designated driveway, have your sales order invoice and ID ready and the high eight team will bring your parcel to you for a contactless pick up.
  • This option to Pick Up your order must be made upon checking out
  • Pick up your order at our store at 8 High Street, Inverleigh
  • Allow up to 2 business days for notification of when your order is ready for collection.

 

Delivery Times

Every effort will be made to ensure prompt delivery of your purchase. Australia Post will deliver to your nominated address between 9:00am and 5:00pm Monday to Friday excluding public holidays.

Customer orders will be despatched within 1-2 business days. Delivery lead time will vary depending on your location.

Delivery Tracking

When we receive your order, we will send you an email acknowledging receipt of your order. When your order has been packed, we will send you another email confirming your order has been completed.

Delivery Acceptance

If there is not an authorised person at the delivery address to accept the parcel then the delivery driver will leave a card. The parcel will be returned to the nearest Australia Post outlet awaiting your collection.

Once delivered, any risk for damaged or lost parcels is passed to the receiver.

Delivery Query

If your order has not yet been delivered, is lost or arrived damaged, please contact us

Please refer to our returns policy or contact us if you would like to return a purchase or arrange a replacement.

 

Delivery Returns

Returns are accepted for purchase of products deemed to have a manufacturing fault or damaged on delivery. Notification must be received by high eight within 48 hours of your parcel being delivered for a full refund or replacement of purchase. If the replacement product is not in stock then another product of equal value can be substituted.

Delivery and handling charges on returns purchases are not refundable for change of mind.

All products can be returned in person to the store or mailed to high eight home & living, 8 High St Inverleigh 3321 in its original condition and packaging within 10 days of receipt your delivery.